FAQ

Frequently Asked Questions (FAQ)

Shipping & Delivery

  • Q: Where do you ship?

    A: We ship to valid street addresses within the United States only. We do not offer international shipping at this time.

  • Q: How much does shipping cost?

    A: We offer FREE Standard Shipping on all U.S. orders with no minimum purchase required.

  • Q: How long will it take to receive my order?

    A: Orders are processed in 1 business day and take 2–4 business days in transit. Total estimated delivery time is 3–5 business days.

  • Q: How do I track my package?

    A: Once your order is dispatched via USPS, UPS, or FedEx, you will receive a confirmation email with a direct tracking number.

Orders & Payments

  • Q: What payment methods do you accept?

    A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

  • Q: What currency am I billed in?

    A: All prices are listed and charged in U.S. Dollars (USD).

  • Q: Is my payment information secure?

    A: Yes. All transactions are processed using encrypted 256-bit SSL technology adhering to strict PCI-DSS security standards.

Contact Us

  • Store Name: Zadex

  • Address: 282568 Lake Hampton Rd, Hilliard, FL 32046, United States

  • Email: support@zadex.shop

  • Phone: +1 (856) 658-0735

  • Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)