Frequently Asked Questions (FAQ)
Shipping & Delivery
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Q: Where do you ship?
A: We ship to valid street addresses within the United States only. We do not offer international shipping at this time.
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Q: How much does shipping cost?
A: We offer FREE Standard Shipping on all U.S. orders with no minimum purchase required.
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Q: How long will it take to receive my order?
A: Orders are processed in 1 business day and take 2–4 business days in transit. Total estimated delivery time is 3–5 business days.
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Q: How do I track my package?
A: Once your order is dispatched via USPS, UPS, or FedEx, you will receive a confirmation email with a direct tracking number.
Orders & Payments
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Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
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Q: What currency am I billed in?
A: All prices are listed and charged in U.S. Dollars (USD).
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Q: Is my payment information secure?
A: Yes. All transactions are processed using encrypted 256-bit SSL technology adhering to strict PCI-DSS security standards.
Contact Us
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Store Name: Zadex
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Address: 282568 Lake Hampton Rd, Hilliard, FL 32046, United States
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Email: support@zadex.shop
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Phone: +1 (856) 658-0735
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Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)